" The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction," Söderlund, Magnus & Sagfossen, Sofie, 2017.These are the items that most often cite the same works as this one and are cited by the same works as this one. 31(4), pages 806-812, March.įull references (including those not matched with items on IDEAS) Journal of Consumer Research, Oxford University Press, vol. " Giving Firms an "E" for Effort: Consumer Responses to High-Effort Firms," " The Attribution Process in Consumer Decision Making," Mizerski, Richard W & Golden, Linda L & Kernan, Jerome B, 1979. ![]() " Attribution Theory and Advertising Effectiveness,"
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